Return Policy

 

At Good Girl, we stand behind the quality of our products and strive to ensure your complete satisfaction. We want you to shop with confidence, knowing that we've got your back. If for any reason you are not satisfied with your purchase, we have a hassle-free return policy in place to make the process as easy as possible.

Customer Satisfaction Guarantee:

We offer a 14-day customer satisfaction guarantee on all our products. If you're not completely satisfied, simply return the unopened product within 14 days for a full refund, excluding any shipping charges. We value your feedback and take your satisfaction seriously.

Opened Items:

We understand that sometimes you need to try a product to fully assess its suitability for you. If you wish to return an opened item, we'll be happy to assist you. Please note that a restocking fee will be deducted from your refund to cover the costs associated with the inspection, processing, and restocking of the item. Our aim is to ensure fairness and maintain the highest standards for our valued customers.

Your Agreement:

By making a purchase from Good Girl, you agree to and understand our refund policy. We encourage you to review this policy carefully before making a purchase to ensure that you are familiar with the terms and conditions governing returns.

Damage During Shipping:

We take the utmost care to ensure that our products are of the highest quality and reach you in perfect condition. Before leaving our warehouse, all shipments undergo thorough inspection and testing to maintain our commitment to customer satisfaction.

Upon receiving your shipment, we kindly request that you carefully inspect it to ensure that it has not been damaged during shipping. In the rare event that you discover any damage, please notify us within 72 hours of receipt. We're here to assist you and resolve any issues related to product damage during shipping. Please provide us with detailed information about the damaged product, and we'll take prompt action to rectify the situation.

Making a Return:

To initiate a return or report product damage during shipping, please contact our dedicated Customer Service team. They will guide you through the process and provide you with the necessary instructions to ensure a smooth and efficient return experience. We're here to assist you every step of the way.

Please remember that returned products must be in their original, unopened condition, unless damaged during shipping. We recommend using a trackable shipping service and purchasing shipping insurance to protect your return shipment. Good Girl cannot be held responsible for any returned products that are lost or damaged during transit.

Our Commitment:

At Good Girl, we are committed to your satisfaction and want to exceed your expectations. We value your trust in our products and services. If you have any questions or concerns about our return policy, feel free to reach out to our Customer Service team. We're dedicated to ensuring your shopping experience with Good Girl is nothing short of exceptional.

Thank you for choosing Good Girl as your preferred hemp provider. We appreciate your support, and we're here to make your return process hassle-free, ensuring your complete satisfaction with our products.